Refund Policy

This policy explains when you can get your money back for a VPN Bunny purchase.

1. No refunds once the service has started

Your VPN access starts as soon as your payment is confirmed. Once it has started, payments are not refundable, except where a refund is required by applicable law.

2. Refunds required by law

Where the law of your country gives you a right to a refund, we refund what that law requires. Customers in the EU, the EEA and the United Kingdom: see Right of Withdrawal.

3. Payments taken twice

If you were charged twice for the same purchase by mistake, we refund the duplicate payment in full, without a fee.

4. Problems on our side

If the service does not work because of a failure on our side that we cannot fix in reasonable time, tell us: we review each case and may refund all or part of the payment.

5. Other refunds

Any other refund is at our sole discretion, decided case by case, taking into account where you live and how the account has been used. A discretionary refund may be partial, with a processing fee deducted.

6. Subscriptions

You can cancel a subscription at any time; it then does not renew, and your access continues until the end of the period you have already paid for. To the extent permitted by applicable law, the remaining time of that period is not refunded.

7. Chargebacks and payment disputes

Please contact us before opening a dispute with PayPal or your bank: it is usually the fastest way to solve the problem. While a chargeback or payment dispute is open, the account concerned is suspended.

8. How to ask for a refund

Contact us through our contact form with your order number and the reason. We answer within 5 business days. Refunds are made to the original payment method through PayPal and can take a few days to appear. When a purchase is refunded, the VPN access paid by it normally ends.

Nothing in this policy limits rights you have under mandatory consumer-protection law that cannot be excluded by agreement.